Resolved

We've now resolved the incident. Thanks for your patience.

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Identified

Good news! We've pinpointed the problem affecting our services, and our experts are now working diligently to resolve it. Here's what we're doing:

  1. Understanding the extent of the impact.
  2. Crafting a comprehensive solution.
  3. Implementing the necessary fix/patch.

Expect another update as soon as we have one. Thanks for your understanding.

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Began at:

Affected components
  • CarePortal System
    • Agency Dashboards
    • Area Director Dashboards
    • Church Dashboards
    • IP Dashboards
    • Regional Manager Dashboards
  • CarePortal Map
  • Request / Response Process
    • Public Page
    • Internal Page
    • Church Entered Needs
  • CarePortal App
    • iOS
    • Android
  • CarePortal Reports
  • CarePortal Emails