Responses to Church Entered Needs Not Routing Correctly

This incident has been resolved. Church entered need responses are now routing correctly.

Thank you for your patience.

The resolution for this issue has proven to be much more difficult than we originally anticipated. We are still working to resolve the issue as soon as possible. We will continue to provide updates as more information becomes available.

We are still working to resolve this issue. Due to the complexity of the resolution, the fix is now scheduled to be released on 11/2.

We've identified the problem and are working on a resolution. We expect to publish the fix within the next 24 hours.

Incident Details: Responses to church entered needs are being treated as community responses and routing to connecting churches instead of to the church that submitted the need.

Work Around: None

Incident Status: We are actively investigating the issue.

Roles Affected: Primary Point Person, Family Advocate, Response Team Members