Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We've successfully deployed a fix for the issue and are monitoring the situation closely to ensure stability. During this time, we're closely observing system behavior to ensure that everything is functioning as expected. We anticipate monitoring for approximately 24 hours to ensure a complete recovery.

We're committed to delivering a seamless experience and will keep you posted on any developments.

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Identified

Good news! We've pinpointed the problem affecting our services, and our experts are now working diligently to resolve it. Here's what we're doing:

  1. Understanding the extent of the impact.
  2. Crafting a comprehensive solution.
  3. Implementing the necessary fix/patch.

Expect another update as soon as we have one. Thanks for your understanding.

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Began at:

Affected components
  • CarePortal Home Page
  • CarePortal System
    • Agency Dashboards
    • Area Director Dashboards
    • Church Dashboards
    • IP Dashboards
    • Regional Manager Dashboards
  • CarePortal Map
  • Request / Response Process
    • Public Page
    • Internal Page
    • Church Entered Needs
  • CarePortal App
    • iOS
    • Android
  • CarePortal Reports
  • CarePortal Emails